We hope you enjoy your shopping experience with poeminel. Your satisfaction is always our first priority. Please feel free to contact us at mallory@poeminel.com if you need assistance. We will reply to you within 24 hours.

Our Return & Refund Policy is as follows:
1, You may return all products within 7 days of delivery for exchange or refund.
2, To initiate an exchange or a refund in the poeminel, visit your Order History page. Simply click on "Contact Support" next to the appropriate item and our customer service will help process your request. Customer service can also be reached at mallory@poeminel.com
3, Refunds will be issued back to the original form of payment that was used to place your order. You can track the status of your exchange/refund at "Return Status" tab on Order History page. Please allow 7-15 days for your refund to appear.
4, When a gift card (or any other free giveaway) is applicable to an order and if that order is refunded for any reason, the gift card (or any other free giveaway) used in that order cannot be refunded.
5, poeminel cannot refund or be responsible for any fees not paid to us, which includes customs taxes or VAT and any return shipping costs you may incur in the refund process.
6, You have to pay for the return shipping fee, unless a mistake is made by poeminel.